tag:blogger.com,1999:blog-1787395619953110652.post4788190915700160793..comments2024-03-07T03:26:31.015-06:00Comments on ECTmmo.com- MMO Blog: The Adventures of Kaozz...: TESO 27 Days In- Cancelling kaozzhttp://www.blogger.com/profile/15058067791146704803noreply@blogger.comBlogger7125tag:blogger.com,1999:blog-1787395619953110652.post-45147872083864139922014-05-01T21:33:44.890-05:002014-05-01T21:33:44.890-05:00Thanks for the support guys, means a lot to me tak...Thanks for the support guys, means a lot to me taking the time to offer ideas and comments <3<br /><br />As I went to post a reply here tonight, the phone rang. It was a support member calling to let us know that he reinstated the account, and an apology. Which did help make me feel a little better. They gave some time back to the account as well. Which was quite a huge jump from no contact to a personal phone call. <br /><br />I really love the game a lot and it is tempting to at least play my remaining few days to see how I feel but I just feel so drained from it all. More thoughts in my next post. I'm glad to see the company was simply backed up and didn't forget us, but still a bit sad that it had to be such a guessing game, every MMO gamer's nightmare. Lots to chew over, even if I don't play again, I do wish the company the best, it is a fantastic game, hopefully over the next few months they can have things together more so on on support's end. Heaven's knows they really need it. <br /><br />I guess the best bet, Hzero would to be wait it out, they say they are getting things smoothed out, they have been quite backed up but are working on things. Hopefully they help you soon as well too!!kaozzhttps://www.blogger.com/profile/15058067791146704803noreply@blogger.comtag:blogger.com,1999:blog-1787395619953110652.post-83404003783022554912014-04-30T10:32:37.356-05:002014-04-30T10:32:37.356-05:00Kaozz,
God, I'm sorry to hear that happened, a...Kaozz,<br />God, I'm sorry to hear that happened, and especially to the most vulnerable member of your family. I can only imagine the kind of frustration that must cause for all of you :(<br /><br />It seems that as the companies get bigger, MMOs become more mainstream, and the games get fancier and fancier, what's being left behind is custserv. I have had bad encounters with several megalithic custservs, all similar to your own: people who clearly don't understand the situation making pointless suggestions that do nothing. I'm sorry you've had to deal with this.<br /><br />Thank you for writing about it, all the same. I've been on the fence about TESO, but this has firmly set me against it, at least until I hear that things are better - if they ever are.<br /><br />Best of luck finding a resolution to all this.<br /><br />Sincerely,<br />StubbornAnonymousnoreply@blogger.comtag:blogger.com,1999:blog-1787395619953110652.post-24313391764065811352014-04-30T10:29:10.815-05:002014-04-30T10:29:10.815-05:00You are not alone! I have been documenting my own...You are not alone! I have been documenting my own trials and tribulations as well. I am not on week three without a response from Customer Service. I email them again every day, updating the count, and asking for a response. Nothing.<br /><br />I thought about calling them, but given your experience, I think that would be a waste of time. <br /><br />I really have never encountered anything like this in customer service, its truly disgusting how bad things are.Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-1787395619953110652.post-65288801243077312002014-04-30T04:09:00.955-05:002014-04-30T04:09:00.955-05:00You might try sending links to this post to some o...You might try sending links to this post to some of the MMO and general gaming news sites, especially if you're prepared to pursue it further. Maybe also to whatever consumer protection authorities operate in your area. Isolated cases may not mean much but if news or regulatory authorities see a trend they will follow it up. <br /><br />Also worth putting your complaint in writing (physical letter form) and sending it to a named individual in the company, with copies to whichever news/regulator you think would be interested. In these days of electronic communications actual letters cause a disproportionate amount of concern if you can land them on the right desk. <br /><br />Or of course you could just do what you have done, cancel, don't give them any more money and warn others. That's a good response too. In the end its a relatively small amount of money and a short-term annoyance that isn't worth remaining stressed over for any longer than you need to. <br /><br /> Bhagpusshttps://www.blogger.com/profile/03499162165023939880noreply@blogger.comtag:blogger.com,1999:blog-1787395619953110652.post-31229762221616870002014-04-30T02:23:46.197-05:002014-04-30T02:23:46.197-05:00Sorry to read this, what a shocking way to treat c...Sorry to read this, what a shocking way to treat customers! The support sounds worse than a lot of F2P MMO and that's saying something. As you say a new MMO really needs to get customer support right from the start. For some reason it continues to surprise me that these companies do not learn from the horror stories of other companies failures, they are debated in public and told and retold yet developers/games operators do not seem to take anything on-board before they repeat the same mistakes!Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-1787395619953110652.post-43790418358279841842014-04-30T00:12:06.290-05:002014-04-30T00:12:06.290-05:00It is such a neat game is what makes it a real sha...It is such a neat game is what makes it a real shame :( Hate to see anyone have to go through this. Hopefully they clean up their act before it impacts the game more than it already has. I'm really wondering how many people will sub after this first free month is up, which is quite soon. <br /><br />If they were to reinstate I might check it out six months from now, if not I won't ever touch another game by this company. I'll keep the blog updated on how it turns out. Thanks for stopping by!kaozzhttps://www.blogger.com/profile/15058067791146704803noreply@blogger.comtag:blogger.com,1999:blog-1787395619953110652.post-30632106722486612162014-04-29T22:37:16.981-05:002014-04-29T22:37:16.981-05:00Well, thank you for this posting. Was linked to me...Well, thank you for this posting. Was linked to me from another blogger. I've been looking at this game pretty hard, but your experience has definitely given me second thoughts about going forward with the purchase. I've regretted purchasing boxes for MMO's before, but usually because the game turned out to be bad, not for lousy customer support on this level.The Familyhttps://www.blogger.com/profile/09943719085849242739noreply@blogger.com