tag:blogger.com,1999:blog-1787395619953110652.post4452741725505042849..comments2024-03-07T03:26:31.015-06:00Comments on ECTmmo.com- MMO Blog: The Adventures of Kaozz...: SWTOR/EA/BW: You lost me!kaozzhttp://www.blogger.com/profile/15058067791146704803noreply@blogger.comBlogger10125tag:blogger.com,1999:blog-1787395619953110652.post-57835189781519020882015-12-21T08:50:39.872-06:002015-12-21T08:50:39.872-06:00Actually create a ticket* and then flag it to be c...Actually create a ticket* and then flag it to be checked out. kaozzhttps://www.blogger.com/profile/15058067791146704803noreply@blogger.comtag:blogger.com,1999:blog-1787395619953110652.post-53674100950129737562015-12-21T08:50:10.052-06:002015-12-21T08:50:10.052-06:00Actually create a ticket* and then flag it to be c...Actually create a ticket* and then flag it to be checked out. kaozzhttps://www.blogger.com/profile/15058067791146704803noreply@blogger.comtag:blogger.com,1999:blog-1787395619953110652.post-66428944053404955252015-12-21T08:49:10.725-06:002015-12-21T08:49:10.725-06:00That's what was done. Thank you though ;)
Th...That's what was done. Thank you though ;) <br /><br />They did not actually contact me, I had to have another tech esc the ticket a week later.<br /><br />EA is known for terrible/lacking service, I'm not the only one to have gone though this unfortunately. <br /><br />Nobody said it wasn't true. What wasnt true was the fact he told me there was no contact information for customer feedback 😑 I asked point blank.<br />kaozzhttps://www.blogger.com/profile/15058067791146704803noreply@blogger.comtag:blogger.com,1999:blog-1787395619953110652.post-50432177899219399822015-11-04T16:00:30.498-06:002015-11-04T16:00:30.498-06:00Ok, heres the thing. What he told you in that mai...Ok, heres the thing. What he told you in that mail is true, only the Terms of Service and account disputes team can lift a ban, I have been through this. Their Customer Support is for billing and technical issues only (atleast on the phone) and are not the same people.<br /><br />So email them swtoraccountdisputes@bioware.com , add your account name state your case and keep in mind they are just coming out of a launch so they will take longer than normal to get back to you.<br /><br />Sorry you had a bad experience with that guy, but CS people are still only people follow the steps they give you and they might be able to help you, refuse to and there is no way they can do anything no matter how upset you get.Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-1787395619953110652.post-58984543317200511712015-10-22T08:41:03.657-05:002015-10-22T08:41:03.657-05:00It really does bite, I was so excited about the ne...It really does bite, I was so excited about the new content. I've just decided to play somewhere I know will offer support and a ticket system. I've sent them a direct tweet, posted on their help forums, and sent a third email. I'm still pretty angry, not letting it go so easily.<br /><br />Honestly, I wasn't an answer. I want my money back, and I'd really like an apology. You can't keep customers who get banned as soon add they pay, before they even have logged in for months. It's wrong, it's bad for the industry. <br /><br />I hope you get your account sorted out. I'll be updating this post if|when I find something out. I've done a lot of reading and this seems to be a big problem with the company and support. kaozzhttps://www.blogger.com/profile/15058067791146704803noreply@blogger.comtag:blogger.com,1999:blog-1787395619953110652.post-68693277054330197452015-10-22T08:40:30.031-05:002015-10-22T08:40:30.031-05:00It really does bite, I was so excited about the ne...It really does bite, I was so excited about the new content. I've just decided to play somewhere I know will offer support and a ticket system. I've sent them a direct tweet, posted on their help forums, and sent a third email. I'm still pretty angry, not letting it go so easily.<br /><br />Honestly, I wasn't an answer. I want my money back, and I'd really like an apology. You can't keep customers who get banned as soon add they pay, before they even have logged in for months. It's wrong, it's bad for the industry. <br /><br />I hope you get your account sorted out. I'll be updating this post if|when I find something out. I've done a lot of reading and this seems to be a big problem with the company and support. kaozzhttps://www.blogger.com/profile/15058067791146704803noreply@blogger.comtag:blogger.com,1999:blog-1787395619953110652.post-20467997608258735932015-10-22T07:19:16.964-05:002015-10-22T07:19:16.964-05:00Unfortunately I'm experiencing a similar issue...Unfortunately I'm experiencing a similar issue. The story is slightly different, but has all the similar components. Which boil down to ZERO advocacy on behalf of a valued, bill paying, customer. I don't get it. In today's day and age of social media, why would the worlds largest video game giant outsource their work and business acumen to a plan that clearly doesn't involve valuing people in their time of customer service need? Moreover, your average customer doesn't interface with the company on usually any level over the lifetime of their account. So wouldn't you think that the few times they might, that those experiences should be stellar? I hope you get some answers, and if you know a different way I might be able to get some assistance, let me know and forgive me for asking as I know you've already signed off.Landomatichttps://www.blogger.com/profile/18297053089873589824noreply@blogger.comtag:blogger.com,1999:blog-1787395619953110652.post-3473819899778594112015-10-22T07:18:04.051-05:002015-10-22T07:18:04.051-05:00This comment has been removed by the author.Landomatichttps://www.blogger.com/profile/18297053089873589824noreply@blogger.comtag:blogger.com,1999:blog-1787395619953110652.post-52187685280028897522015-10-21T03:41:56.002-05:002015-10-21T03:41:56.002-05:00Thank you! It's just stressful on top of being...Thank you! It's just stressful on top of being locked out with no word, getting treated like some kind of freeloader. I've supported this game, heck I bought the box at launch. It feels like a slap in the face. On top of that they didn't mind keeping my money for my sub which I had yet to even log in, preparing for the update. That's stealing. Thanks for taking the time to comment, I'm still pretty hot under the collar about this whole deal. <br /><br />What makes it even worse was my son and I planned to pick the game up together again. Luckily his account wasn't banned, as he's been super excited to play it on his new machine. kaozzhttps://www.blogger.com/profile/15058067791146704803noreply@blogger.comtag:blogger.com,1999:blog-1787395619953110652.post-17168496984389547312015-10-21T03:13:59.095-05:002015-10-21T03:13:59.095-05:00So sorry that happened to you. What a nightmare. T...So sorry that happened to you. What a nightmare. The whole online gaming set-up is Kafkaesque. I've read so many stories of things like this happening, out of the blue, to people who'd done nothing wrong whatsoever. Without good support from customer service there's literally nothing you do to get it fixed, that's the worst part, because of course mistakes are always going to happen. <br /><br />That's a great email you sent them. The more places it gets linked and re-posted the better. Although EA's reputation is already so bad it's pretty clear they don't care what people think about them. BioWare might though.Bhagpusshttps://www.blogger.com/profile/03499162165023939880noreply@blogger.com